Terms & Conditions – Swarnika Makhana

1. General

Swarnika Makhana provides premium-quality makhana and related food products to customers.

By placing an order on our website, you confirm that you are at least 18 years old or have parental/guardian consent.

We reserve the right to update these Terms and Conditions at any time. Updates will be effective immediately upon posting on our website.

2. Product Information

We strive to provide accurate product descriptions, images, and prices.

Slight variations may occur due to natural product differences, packaging updates, or display settings.

Swarnika Makhana is not responsible for typographical errors or minor inaccuracies.

3. Orders

• Orders are processed only after successful payment.
• Once an order is placed, you will receive a confirmation email or SMS.
• We reserve the right to refuse or cancel any order due to stock unavailability, pricing errors, or other valid reasons.

4. Payment

All payments are processed securely through Shopify and approved payment gateways.

We accept payment methods listed on our checkout page.

Prices are inclusive/exclusive of taxes as indicated. Any additional charges (if applicable) will be displayed at checkout.

5. Shipping and Delivery

• Orders are delivered within 5–8 business days from the date of dispatch.
• Shipping charges, if any, are applied at checkout.
• Swarnika Makhana is not responsible for delays caused by courier services or incorrect addresses provided by the customer.

6. Returns and Refunds

• Returns or refunds are accepted only for defective, damaged, or incorrect products.
• To request a return, please contact our support team within 7 days of receiving the product.
• Refunds will be processed after verification of the returned item.
• Perishable food items, opened packages, or customized bundles are non-refundable.

7. Intellectual Property

All content on this website — including product images, packaging designs, branding, text, and digital materials — is the intellectual property of Swarnika Makhana.

Unauthorized copying, distribution, or resale of our content or products is strictly prohibited.

8. User Responsibilities

• You agree not to misuse our website, including attempting to access restricted areas or disrupt website functionality.
• You are responsible for maintaining the confidentiality of your account information.

9. Limitation of Liability

Swarnika Makhana is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

We are not responsible for loss, delay, or damage caused by courier services.

10. Governing Law

These Terms and Conditions are governed by the laws of India.

Any disputes arising will be subject to the exclusive jurisdiction of the courts in Bihar, Patna.